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SolarWinds Pingdom

SolarWinds Pingdom

Overview

What is SolarWinds Pingdom?

SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.

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Recent Reviews

TrustRadius Insights

Pingdom is a versatile tool that users rely on to monitor the uptime of their websites and ensure they are up and operational. With …
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Great for Monitoring

8 out of 10
December 01, 2022
Incentivized
Our organization has used Pingdom as an external monitoring provider for our data centers and networks for about 13 years now. We choose …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Synthetic Monitoring

$10

Cloud
per month

Real User Monitoring

$10

Cloud
per month

Enterprise

Custom Pricing

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pingdom.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $14.95 per month
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Product Details

What is SolarWinds Pingdom?

SolarWinds® Pingdom® is a SaaS-based web app performance monitoring solution. It provides web app performance and user experience monitoring consisting of four major capabilities:

  1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more
  2. Page speed performance monitoring and page rankings
  3. Synthetic transaction monitoring from the simplest to the most complex transactions
  4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance

SolarWinds Pingdom Features

  • Supported: Uptime Monitoring
  • Supported: Synthetic Transaction Checks
  • Supported: Page Speed Tests
  • Supported: Real User Monitoring (RUM)
  • Supported: No-Code Transaction Recorder
  • Supported: Dashboards & Reporting
  • Supported: Over 100 Probes Worldwide
  • Supported: Developer-Friendly API
  • Supported: Alerts & Notifications

SolarWinds Pingdom Screenshots

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SolarWinds Pingdom Video

Pingdom Guided Tour

SolarWinds Pingdom Integrations

SolarWinds Pingdom Competitors

SolarWinds Pingdom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

SolarWinds Pingdom Downloadables

Frequently Asked Questions

SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.

SolarWinds Pingdom starts at $14.95.

Datadog, ManageEngine Site24x7, and New Relic are common alternatives for SolarWinds Pingdom.

Reviewers rate Usability highest, with a score of 10.

The most common users of SolarWinds Pingdom are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(121)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Pingdom is a versatile tool that users rely on to monitor the uptime of their websites and ensure they are up and operational. With Pingdom's notifications via Mobile, Email, and Slack Integration, users can quickly resolve any downtime issues and avoid potential revenue loss. The tool is widely used by multiple departments within organizations for front-line monitoring of core public-facing services, allowing them to be proactive and react as soon as they receive a notification of downtime, preventing further issues. Additionally, Pingdom is used for uptime monitoring and verification of responses from specific endpoints, which assists in diagnosing issues. Its ability to support different monitoring types makes it a preferred choice for many users.

Furthermore, Pingdom serves as an uptime monitor for cloud applications, providing direct notifications and general uptime statistics. Users rely on Pingdom to monitor URL/endpoints and website uptime, ensuring optimal performance. It also helps in managing preventive failures and troubleshooting during scheduled maintenances. Additionally, Pingdom allows for the addition of notification-only users, facilitating collaboration with other teams. As a service provider, Pingdom is a primary tool for monitoring uptime for clients. Users appreciate its simplicity and ease of setup and maintenance. Integration with OpsGenie allows for quick resolution of alerts and efficient management of downtime. Overall, Pingdom is a helpful tool for monitoring and testing websites, analyzing page speed, overall performance, compliance with SLAs, and providing reliable customer service.

Users have made several recommendations based on their experiences with Pingdom. The most common recommendations are as follows:

  • Users recommend allowing ICMP traffic and configuring the alerting system properly to avoid excessive alerts in Pingdom.
  • They also suggest using Google Chrome Developer Tools to gain a better understanding of visitor experience with different network speeds.
  • Additionally, users highly recommend considering the free plan offered by Pingdom for basic uptime checking.

Overall, these recommendations highlight the technical reliability of Pingdom as a monitoring platform and provide suggestions on optimizing website performance and monitoring experience.

Attribute Ratings

Reviews

(1-14 of 14)
Companies can't remove reviews or game the system. Here's why
Phil Barker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pingdom offers us another layer of monitoring for our core applications and increases peace of mind for our executive team.
We have several layers of monitoring with alerts driven from AWS for the infrastructure team, but a simple ping to the sites and instant alerts to the executive team gives them peace of mind that our apps are up and responding.

We also publish our pingdom summaries to our clients to prove that we hit contractual uptime obligations.
  • Fast alerting of outages
  • Good summaries of monthly uptime achieved
  • Easy to use dashboard
  • N/A
Well suited to monitor uptime SLA's and provide instant notification of application outages.
December 01, 2022

Great for Monitoring

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization has used Pingdom as an external monitoring provider for our data centers and networks for about 13 years now. We choose Pingdom because of it's reliability and features. In the 13 years we've had Pingdom, there have been very little false positives. Feature wise, it's nice to have "Root Cause" presented when a failure occurs - this surprisingly sets Pingdom apart from their other competitors which simply tell you if something is up or down. Traceroutes provided are useful to trace down potential issues.
  • Root Cause Analysis
  • Reliability
  • Traceroutes
  • Historical Data
  • Slow Web Interface
  • iOS App Lacking Functionality
Pingdom's Root Cause Analysis, the ability to monitor from multiple locations, and it's reliability are it's main draw, otherwise there are other competitors that are much cheaper but still get the job done. As said above, we use this monitoring system to essentially monitor our core systems and networks which include their monitoring systems. This also allows us to ensure we have good connectivity between multiple Pingdom nodes - which makes the cost worth it to us.
November 29, 2022

Pingdom = peace of mind

Michiel Klønhammer  (LearningStone) | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pingdom is mainly an uptime monitor for several cloud applications. Both direct notifications and general uptime statistics are important to us.
  • Uptime notifications
  • Uptime statistics
  • Great starter price
  • There used to be an app but now you need to use the web login which works fine, but an app is nicer if there is an uptime problem and you're in a rush
Pingdom has been working well for years now and the starter package is fine for small applications. I would love to see the app brought back but it works okay without it too.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We leverage Pingdom to track system uptime across applications. We have been using it for over 8 years and it has been stable, reliable, and consistent for that purpose. We integrate with messaging apps and alerting apps, and have had no major issues. We use the tool to generate monthly reports that are shared organization-wide.
  • Track uptime
  • Proactive alerting
  • Alerting integrations
  • No current missing features
It delivers on the features it includes and does so consistently.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Pingdom to analyse and optimize our website's uptime and response time. Pingdom helps us in managing preventive failures.
  • Website up time
  • Website response time
  • Status Page
  • No Mobile App
  • Wordpress plugin lacks features
Pingdom is well suited to monitor website uptime and monitor page speed; two of the major factors for running an e-business.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our public facing connections including B2B and web portals are all monitored with latency monitors and realtime user simulations on our most critical customer facing webapps. Knowing our edge performance and uptime is invaluable for giving us ease of mind and allowing us to focus on improvements while getting instant feedback.
  • Ping latency from around the globe or region specific
  • Real time user simulations allowing deep analysis of performance and experience
  • Integrates wonderfully with the rest of the Solarwinds Platform to provide incredibly detailed transaction logs from end to end.
  • Integration of pingdom into Solarwinds platform is prone to disruptive changes where existing api templates are replaced without retaining function.
  • Integration of payment is still prone to issues given pingdom prefers credit card payment vs standard invoice approach used by enterprise orgs. 3rd year of repeated issues due to this during renewal.
In most cases if you have public facing portals or sites this will be a major boon to your developers. Knowing how long response times are for your website is the difference between knowing what to fix and taking stabs in the dark to try and increase performance to your end users. Pingdom excels at this and allows fantastic warnings to be set and updated via mobile app.
Even if you don't have public facing portals and sites that customers need to utilize it can still provide immense benefit to external connection points for vpn, or citrix/horizon portals used by employees.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Pingdom for 24x7 monitoring of our Online Platform. The reporting that Pingdom provides is also shared with Customers as required to show compliance with our published SLAs.

Pingdom provides an easy-to-use interface to configure alerts, set up SSL expiry notifications and configure complex health checks. The Root Cause Analysis Wizard comes in handy to get a handle on potential causes of the service outage
  • Ease of configuring a basic alert
  • Setup of SSL Expiry Threshold Alerts
  • Capability to publish an Uptime Report URL link to share with Customers
  • Capability to audit TLS/SSL and Cipher Suite configurations and providing warnings
  • Include OWASP TOP TEN Analysis Capability
  • Support for Web Application Scanning of Website
  • Ease of setup and use
  • Mobile App available
  • Multiple Alert options - email/sms and push notification
  • Flexible configuration for alert threshold
  • Ability to create complex checks using the Transaction Health Check
  • The SSL Certificate Expiry Threshold feature is extremely useful
  • The ability to choose which region should be used to monitor the platform i.e. Oceania, Asia Pac etc...is useful
Fahadullah Muhammad | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We SolarWinds Pingdom to monitor our products from the customer's view via the internet with different aspects and use cases. We are a DevOps team comprising of operations and development specialists supporting the product. As such, we require external monitoring so we can react quicker in case of incidents and problems. With the uptime and transaction checks, we get prompt alerts for any failures that might occur before our customers do. As a result, the software helps us implement remedial action preventing further complications.
  • Uninterrupted monitoring
  • Faster and smarter alerts
  • Downtime reports
  • Easier coding for transcript checks
  • Bulk modification of checks
  • Mobile app
SolarWinds Pingdom is best suited for live products when connectivity is the key, and internal monitoring is not enough.
Jay Moore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use SolarWinds Pingdom to monitor our websites and some other basic services like SMTP. We use it to provide uptime reports on a monthly basis as well. The alerting is used to alert staff when outages occur. The alert goes out using the SolarWinds Pingdom app as well as SMS.
  • Alerting
  • Monitoring
  • Uptime reporting
  • Updating alerting settings
It was a good cheap option for us to incorporate an external monitoring solution for our business-critical websites and services. We have not used any other features it provides. Since we are a small shop with limited IT staff, we don't need multiple users, just a simple monitoring solution that will alert staff when there is an issue.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Pingdom to monitor 30+ different web endpoints in terms of uptime - both internal and 3rd party applications. We have a team of admins that monitor different services and are notified within a minute via the Pingdom app, text, and email when anything goes down. Pingdom also gives us insight into what caused the error. This is an invaluable tool!
  • Timeout alerts.
  • Errors that result in non-200 HTTP responses.
  • Alerting us via different methods (SMS, notifications, email).
  • Allowing us to test uptime of internal applications.
  • Allow us to setup alerts that are more complex (not just an HTTP post/get request ... but something that is able to test an application that requires authentication).
  • Everything else is pretty straightforward and robust.
The best use case for our Pingdom implementation is to monitor uptime, from multiple locations, publicly accessible web endpoints. For that use case, it is invaluable. The use cases where Pingdom lacks is being able to monitor private resources. It also lacks the ability to troubleshoot code-level errors.
Adam Hermsdorfer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pingdom is the market leader in web monitoring tools. We use its monitoring for all of our clients. They are reliable and should be proud of [their] dependability. Pingdom somewhat serves as a tornado siren. we need the service the most when our client sites are in trouble. It's nice to never have to worry Pingdom.
  • Uptime monitoring
  • Transaction tests
  • Web speed tests
  • Documentation
  • Web recorder app
Pingdom should be included in any marketers or website owners' tech stack.
Patrick Flanagan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SolarWinds Pingdom is our go-to up/down and response time monitoring solution for all of our external sites, apps, and services. It gives us real-time trusted intelligence as to the status, speed, and overall service level of each monitored endpoint.
  • Uptime monitoring
  • Response time measurements
  • Page speed analysis
  • Complex multi-step transaction checking
  • User management
  • Bulk editing
  • False positives due to down ISPs
Well suited for external apps that are easily publicly accessible, which need constant monitoring--high uptime and fast performance are the sweet spot. When knowing first is key, this is the way to always be leading the charge. Internal apps behind passwords, firewalls, etc. are much harder to set up.
John Birks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I oversee and manage a lot of clients' performance marketing channels. I work with hundreds of affiliates, run an internal team, and consult on marketing for clients. This usually leads to multiple iterations of funnels and pages for the client and my own internal products. With so many sites being live with millions of dollars of ad spend running through them, it's extremely dire that we know all of the sites are up and operational. A site going down that we don't know about could results in a major loss of revenue, customers, and can cause traffic suppliers to ban us from their program. Having Pindgom monitoring all of these sites and notifying us via Mobile, Email, and Slack Integration has been the very key to resolving any downtime issues that are inevitable to happen. This has resulted in us avoiding any of the above situations or lost revenue.
  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
  • I think the UX could be improved some to make navigation a little easier.
  • More intuitive and granular reporting.
If you own any type of site that generates sales or if you own a company that is strictly e-commerce or online, this is a must have. Downtime means loss of revenue and customers. With so many factors that can affect your uptime, this is an essential part of your tool belt.

If you're primarily brick & mortar and your site is mainly just a way for people to find you, then this isn't going to make that huge of an impact. I'd still recommend having something to monitor your site, but this is something you can easily check yourself since your website probably isn't dire to your business.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our service providers use Pingdom to monitor website availability and up times and the impact various 3rd parties that aid our website operation have one this. For example, we were recently able to see that one of our CDN accelerators were causing down times on one of our websites and we could take the reports out of Pingdom to prove this.
  • User-friendly Screens
  • Flexible reports
  • Tracks website up time
  • Additional reports
  • Historical view/ reports of up to 6 years
  • Weekly/Monthly report from Pingdom to users and clients alike showing up times etc
Pingdom is appropriate for site monitoring, website up times, website speed, DNS checks and also the convenience of accessing this on mobile apps. Its suitable for a support team, but it could be improved to make it more suitable for business users alike by having a skimmed version of it with less technical detailing and more layman-friendly reporting.
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